Privacy Policy

Last updated: July 17th, 2024

Introduction

This Global Privacy Policy (“Privacy Policy”) describes how Fixchirp, and its affiliates will gather, use, and maintain your Personal Information on the Fixchirp Platform. It will also explain your legal rights with respect to that information.

By using the Fixchirp Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Fixchirp Platform. Fixchirp will collect, use, and maintain information consistent with the Agreement.

General Terms

• Fixchirp, Inc. may be referred to as "Fixchirp", “we”, “our”, or “us”.
• We call a user of the Fixchirp Platform “User,” “Users,” “you,” “your,” “Client” or “Chirpers,” as appropriate.
• The community platform that we offer at our website https://fixchirp.com/ is referred to as the “Site(s).”
• Fixchirp’s Sites, Apps and related services, information and communications are collectively referred to as the “Fixchirp Platform.”
• “Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

Information Collection

Information you provide to Fixchirp

Fixchirp collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Fixchirp collects include but are not limited to:

• Contact Information: This may include your first and last name, postal address, telephone number, and email address.
• Billing Data: Including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.
• Identity Information: If you are a Chirper, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, as well as such information as may be needed to validate your identity.
• Financial Information: To help Chirpers set up a payment account and help Clients make payments to Chirpers and pay fees to Fixchirp, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable.
• Promotional Information: Certain offerings of the Fixchirp Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them.
• Employment Information: We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.
• Content Information: You also may choose to send Fixchirp Personal Information in an email or chat message containing inquiries about the Fixchirp Platform and we use this Information to help us respond to your inquiry.

We require that you furnish certain information when you register an account with us in order to provide services through the Fixchirp Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Fixchirp account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Billing Data. If you are a Chirper, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your Fixchirp account and facilitate communications between you and your Clients through the Fixchirp Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.

Information Fixchirp Collects Automatically

We automatically collect certain information when you use the Fixchirp Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

• Service Use Data: Including data about features you use, pages you visit, emails and advertisements you view, portions of the Fixchirp Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
• Device Data: Including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id.
• Location Data: Including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data).

Fixchirp's Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

• To operate and make available the Fixchirp Platform.
• For billing and fraud prevention.
• To conduct identification and criminal background checks.
• To analyze Fixchirp Platform usage.
• To contact you and deliver relevant communications.
• To provide you with customer support.
• For internal market research.
• For troubleshooting problems.
• To assist Users in the resolution of complaints and disputes.
• To enforce our Terms of Service.
• As otherwise set forth in the Agreement.

Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

• Third Party Agents: We share information, including Identity Information, with entities that process information on our behalf for our business purposes.
• Matched Ads: We use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites.
• Other Users: Fixchirp facilitates contact between Clients and Chirpers and reserves the right to share one User’s contact information with other Users, or with the recipient User’s legal or other authorized representative.
• Legal Obligations: Fixchirp and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorised third parties.

Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the Fixchirp Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us directly.

Push Notifications: You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile: You have the right to access, update, and correct inaccuracies in your Fixchirp Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

Fixchirp's Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified for research purposes and to help us develop and improve our services, taking appropriate measures to ensure you cannot be re-identified from this data.

Fixchirp’s Security of Collected Information

Your Fixchirp account is password-protected so that only you and authorized Fixchirp staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Fixchirp account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Fixchirp implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

Notification of Changes

Fixchirp's Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Fixchirp updates and expands the Fixchirp Platform. Fixchirp will endeavor to notify you of any material changes by email. Fixchirp also encourages you to review this Privacy Policy periodically.

Children’s Privacy

This service is intended for a general audience, and is not directed at children under 14 years of age. In certain jurisdictions, this minimum age may be higher. We do not knowingly gather personal information from children under 14 in a manner not permitted by law. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us. We will remove the data.

Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Fixchirp Platform, or if you have technical problems, you may contact us. Fixchirp's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Fixchirp databases, and requests to know, delete or rectify such Personal Information.